Oklahoma Service Technician Practice Exam

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Which factor is essential for effective communication in a team setting?

Reliance on non-verbal cues alone

Constructive feedback and active listening

Effective communication in a team setting hinges on the ability to provide constructive feedback and engage in active listening. Constructive feedback fosters an environment where team members feel valued and understood, which encourages a more productive dialogue. Active listening ensures that all participants feel heard, allowing for a collaborative atmosphere where ideas can be exchanged freely. This dynamic enhances team cohesion and prompts a better understanding of diverse perspectives, ultimately leading to more informed decision-making and problem-solving.

The other factors listed do not support effective communication. Relying solely on non-verbal cues can lead to misunderstandings, as non-verbal signals may be interpreted differently by different people. Allowing one person to dominate discussions stifles input from other team members, which can lead to a lack of diverse ideas and contributions. Minimizing discussions to save time can prevent thorough exploration of ideas and issues, ultimately undermining the team's ability to innovate and collaborate effectively. Hence, constructive feedback and active listening are pivotal components in fostering a healthy communication environment within a team.

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Allowing one person to dominate discussions

Minimizing discussions to save time

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